Returns

Not happy with your item/s?

No worries!

Simply keep your items in the original condition & packaging - send back to us & we'll issue you a refund on your item.

No questions asked.
(NO make up stains, marks, perfume, smells in original packaging for refund to be approved)

Please pop a little note inside with your name & order number & we'll send you a refund for the items purchased.

(must be within 30 days)

Refund to PO BOX 6028 Tweed Heads South NSW 2486.

EOFYS / BLACK FRIDAY Sale Returns & Exchanges

Items purchased during our End of Financial Year (EOFYS) or Black Friday Sale are considered final sale and are not eligible for returns, exchanges, refunds or store credit for change of mind, including incorrect sizing.

As these events are genuine clearance sales, we are unable to accommodate size exchanges or change of mind requests. We encourage you to carefully review our size guide before placing your order. If you have any questions about sizing before purchasing, please don’t hesitate to contact us, we’re always happy to help you find the best fit.

This policy does not affect your rights under Australian Consumer Law. If you receive an item that is faulty, damaged, or incorrect, please contact us within 7 days of receiving your order so we can assist you.

Any items returned to Love Ellis Rose that do not meet our return policy or are not eligible for return (including EOFYS final sale purchases) will not be refunded or exchanged. If an ineligible return is sent to us, customers are responsible for arranging and covering the cost of postage should they wish to have the item returned to them.

If you have any questions, please don't hesitate to contact us at loveellisrose@gmail.com